Contact information

Contact

Last updated: 29 June 2026

Page title: Contact · Shopify slug: contact

A question about your order, a product from our home and garden range, or our service?
Our support team is always pleased to help and aims to reply to every message thoroughly and without unnecessary delay.

How to Reach Us

The most reliable and convenient way to contact us is by email. It gives us the opportunity to look into your query properly and come back to you with a complete, well-considered reply.

Email: contact@novrix.com
Website: novrix.com

Response Time

We aim to answer all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be addressed on the next available working day.

During particularly busy spells — for instance around public holidays or promotional campaigns — response times may be slightly extended. We value your patience and assure you that every enquiry is given our full attention.

Helpful Information for Your Enquiry

To help us assist you as efficiently as possible, please include the following in your message:

Order number — if your query concerns an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly helpful when reporting damaged or defective goods

How We Can Help You

Our team is on hand to assist with a wide range of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement enquiries
Product details and availability across our home and garden range
Reports of damaged, defective or incorrectly despatched goods
General questions about our website or your account
Suggestions and feedback to help us improve our service

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be sent to contact@novrix.com, with a clear subject line indicating the nature of your enquiry. Your message will be directed to the appropriate department without delay.

Privacy of Your Communication

Personal data you share when contacting us by email will be used exclusively to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are available in our Privacy Policy.